What makes Singapore successful?

Singapore is well known for many reasons, be its charismatic leader Lee Kuan Yew or its spotless clean surroundings, its reputation as a global financial hub, its impressive high rises, and tourist attractions all count among its charm. It was hard to miss all these vibes when I visited Singapore recently, and I wondered what makes them so successful? and soon after i got the answer in one of the incidents I encountered there.

Among the things I and my wife decided was to explore Singapore independently by taking off some time from the fixed tour schedule. This meant that we went on our own in the city buses and underground trains exploring malls, and roadside shops, and eateries. The buses are frequent there and it is easy to catch a bus around the corner (as owning a car is an expensive affair). The buses are somewhat similar to the Volvo buses that ply in Bangalore but much less crowded. Also, there is no conductor and you have to deposit the money and collect your tickets in a ticket vending machine next to the driver.

Before I get to the incident I pondered over the title and began watching Youtube lectures of Lee Kuan Yew (some call him a benevolent dictator) to understand his mindset. Here is what i realized

How Lee Kuan Yew steered Singapore from ‘a third world island into a first world oasis in a third world region’?

• He brought pragmatic solutions to the island nation, learning from the mistakes of world leaders like Nehru, Neyrere, Sukarno and others. One of the lesson he quickly learnt (in the 1960s) was that their policies of state intervention in developing their economies rather than bringing free market forces was failing them.
• He did not risk his country’s future on theories but practical ideas that worked. He did not want to create a new economy based  ‘on to port trade ‘ with their neighbours. He drew heavily from the ‘leap frogging’ strategy adopted by Israel . The fallout of the cultural revolution in China which peaked in 1979 has a fortuitous effect in bringing big IT investments in S’pore bypassing Taiwan and Hongkong. That helped start a economic miracle
• His reconstruction of S’pore was based on the pillars of economic viability (based on return on capital RoC maxim),  industrial peace-political stability and English as the working medium.
• To attract first world entrepreneurs and their cohorts to set up base in the island, he put in place upto date facilities in telecom & transportation, aiports and container terminals, personal and public security, first world health facilities, and a living environment equal to the first world. He also brought about peace between worker unions and their management to improve productivity
• He then made people change their habits & behaviour to match the first world infrastructure. This meant no spitting and chewing gums, clean public toilets, and no litter. He also took up 'greening' of the island with trees, palms, shrubs, flowers and creepers (which was one of the first thing that struck me while we travelled around the island). He involved the whole population in planting and caring for them

The incident

On the second day of the guided city tour, we left the group after dinner and decided to try the Singapore Flyer (a giant city wheel ride akin to that in London) on our own. The glass capsules give you a thrilling all-round view of the city and it is especially colorful at night (tickets cost us SD40 pp). After the 30-minute ride, we decided to take the underground train back to the hotel. It was around 10 in the night and we walked across the road and entered the downtown terminal, one block away. After a 500-meter walk inside the terminus cross to the far end, we had to go underground to catch the driverless automated trains.

Regular passengers carry passes or general tickets (of designated value) from the automated machines (GTMs). However, we did not have the tickets and without one the barriers wouldn't let us go underground. So I approached the Passenger Service Centre next to the entrance and inquired, operator said I had to take the $20 value tickets per person to go further. I told him that our visit was unplanned and buying the tickets did not make sense as we could hire a taxi for all three of us at that price. The man quickly understood my predicament and asked me to wait while he checked with his superior in the cabin. In no time he allowed us get inside through another gate, told us to go down the escalator, and gave us directions on how to go and take tickets at the nearest counter. 

The efficiency of the operator was astounding, in no time he had created an opportunity for us to travel by the MRT underground train. We did as were told and were able to catch the next train in a few minutes. This time it worked out a lot more reasonably at around $2 per person. We dropped off at a station called McPhersons and then took the city bus to the hotel. Even at 11 in the night bus was near full capacity. Everywhere the operators (whether it is the Bus drivers or MRT staff) were helpful, polite and efficient. It is embedded in their daily lives and attitudes there which makes an incremental and significant difference in the success of this tiny island nation.